Frequently asked questions
How do I care for my Sandos?
Sandos are made with durable natural rubber. Simply rinse with cold water and mild soap if needed. We recommend rinsing after a salty beach session. Avoid contact with harsh chemicals. Store them flat and out of direct sunlight when not in use. You can give them a gentle scrub with a brush if needed.
What is the difference between natural rubber and standard EVA flip flops?
Natural rubber is much softer and more robust! It is softer underfoot and in between toes. It is known to last longer and be less sensitive to the elements.
What sizes do Sandos flip flops come in?
Sandos flip flops are available in sizes 36-42 (EU sizing), which corresponds to women’s US sizes 5-11. We currently offer full sizes only. Refer to our size chart to determine the best fit for you.
**We recommend sizing up if you are in-between sizes or have a wider foot.
Where are Sandos made?
Every pair of Sandos is handcrafted in Sri Lanka using FSC-certified natural rubber, ensuring ethical and sustainable production.
Do Sandos have arch support?
We’ve chosen comfort through thoughtful materials and smart design, not unnecessary extras. That’s why you won’t find bulky built-in arch support in our flip flops. For most people, it’s simply not needed - and can even interfere with the way your feet naturally move. Our soft, flexible natural-rubber soles let your feet do what they were designed to do, while keeping the look sleek and minimal.
What is the difference between The Original and The Square styles?
The Original is our classic rounded flip flop with a slightly wider footbed, while The Square features a subtle square toe shape with a narrower fit for a more elevated and modern look.
Are Sandos flip flops sustainable and ethically made?
Yes! Sandos are made from sustainably harvested, FSC certified, natural rubber and produced under strict ethical standards. We focus on quality over quantity for long-lasting, low-impact footwear.
How long will my order take to arrive?
Orders within New Zealand typically arrive within 1-3 working days.
Australian Orders – 7-10 working days
Other International shipping times may vary.
Do you ship internationally?
We currently ship to New Zealand and Australia. See our Shipping and Delivery for more information.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of purchase, provided the flip flops are unworn and in original packaging. Any orders after this timeframe are considered final sale. Please see our Returns/Exchanges page for full details.
Can I track my order?
Absolutely! Once your order is dispatched, you will receive a tracking link via email to monitor its journey.